Frequently Asked Questions
Everything you need to know about Lift Assisted. Can't find an answer? Contact us.
Getting started
What is Lift Assisted?
Lift Assisted finds the uplift sections in your ride recordings — vehicle shuttles, chairlifts, gondolas — and pauses the GPS recording during them, so your stats reflect only your actual effort. Upload activity files (.fit, .gpx, .tcx) or connect a platform like Garmin Connect or Strava. For Strava there's a dedicated lane: it imports the activities Strava has flagged, fixes them, and can upload a clean copy straight back. Your original activity stays untouched either way.
How do I get started?
Click 'Get started' to open the app and sign in. Then upload an activity file, or connect a platform: Garmin Connect for new recordings, or Strava to import your flagged rides for the flag-remediation lane.
Do I need a Strava account?
No. Uploading activity files works with just a free Black Ram Labs account — a Strava account is only needed for the Strava flag-remediation lane (importing flagged rides and uploading clean copies back to Strava). A Strava subscription is never required.
Which devices are supported?
Any device that can record GPS tracks — including Garmin, Wahoo, Apple Watch, and smartphone apps. Export the activity file and upload it, or record via Garmin Connect or Strava and connect that platform.
Is there an app?
Yes — the Lift Assisted app runs in your browser at app.liftassisted.com. Native Android and iOS apps are planned.
Pricing & subscriptions
Is there a free tier?
Yes. The free tier lets you see which rides contain uplifts, uses smart auto-detection, lets you fix 1 ride per month, and covers your last 100 days of activities. It's free forever — no credit card required.
What does Pro include?
Pro ($19.99/year) includes everything in Free, plus: unlimited processing (fix as many rides as you want), automatic processing (new rides are fixed without opening the app), and full history access (fix rides from any point in your Strava history).
How do I cancel my subscription?
Sign in to your account at accounts.blackramlabs.com, go to Subscriptions, and click 'Manage'. You'll be redirected to the Stripe Customer Portal where you can cancel or update your payment method. Your Pro access continues until the end of your billing period.
Can I get a refund?
If you're not satisfied, contact liftassisted@blackramlabs.com for a refund. Cancellations take effect at the end of the current billing period.
Data & privacy
What data do you collect?
We store your account details and, for each platform you connect, the identifiers needed to sync (e.g. your Strava athlete ID). We store and process your activity data to detect uplifts and pause the recording during them. Your account is managed by Black Ram Labs Accounts and can be used across all BRL apps.
Do you sell my data?
No. We never sell, rent, or share your personal data with third parties for marketing purposes.
How do I delete my account?
You can delete your account from the Lift Assisted app or by contacting liftassisted@blackramlabs.com. We anonymize all personal data and delete your account. See our Privacy Policy for full details.
Where can I read your Privacy Policy and Terms?
Our Privacy Policy and Terms of Service are hosted on the Black Ram Labs corporate site — the same place as our other apps. See the links in the footer.
Technical
How does uplift detection work?
Our algorithm analyses your activity's elevation profile, speed, and location data to identify uplifts — sections where you gain elevation without pedalling (e.g., vehicle shuttles). Detection runs automatically when activities are loaded.
Does it work with e-bikes?
Yes. Lift Assisted works with e-bike activities. The uplift detection algorithm accounts for motor-assisted climbing and can distinguish between pedalling uphill and uplift-assisted elevation gain.
What if an uplift is detected incorrectly?
Detection isn't perfect. If you see a false positive or missed uplift, you can report it from the app. Importantly, we always leave your original activity untouched — the processed activity is a new copy, so you can revert back to the original or delete the processed one at any time.
How often are new activities processed?
Free users can manually trigger processing from the app. Pro users get hands-off automatic processing — new activities are processed in the background without opening the app.